Innovation
I help clients innovate by using a human centric approach. This approach focuses on innovating by exploring the pain points and frustrations that internal users experience as well as customers. It all starts with research to identify opportunities and to validate the assumptions the business has come up with.
By defining baseline metrics, running continuous experiments and monitoring user behaviour I am able to work with clients to test ideas and features quickly and easily. This enables us to validate assumptions early before too much investment, in order to ensure the concepts are desirable, feasible and viable.
Included in this page is sample of some of the tools and methods that I use to align innovation to a human centred approach that ensures teams solve the right problem.
The difference between innovation and disruption . Credit: UnSchool
Innovation process that I’ve developed
I help clients identify areas of opportunities across the whole business, not just in the user experience segment.
Source: 10 types of Innovation
Some of the ways in which ideas can be generated
Format which I’ve developed to run ideation (brainstorming) sessions.
I created the W Canvas to enable the team to take a problem first approach to avoid jumping in a tech first
Balancing the business needs and vision with tech heavy projects helps to ensure that we’re building the right thing.
Internet of Things Canvas and IoT cards to be used in the creation of service diagram mapping & the development of Internet of Thing Strategy
Taking a people first approach using a CX mindset, can avoid the pitfalls of innovating for the sake of innovation.