My Work

Human Centred Design Specialist for Immersive & Emergent Technologies

As a designer, my interest has always been to adopt and design for new technologies. Looking back, I’m grateful for the foresight I had, to enter the world of web design at a time when many people didn’t even know what the World Wide Web was.

Now as we enter yet a new phase of exciting innovations, I utilise my design toolbox and all the knowledge and experience that I have absorbed throughout my career as a CX and Service Designer, to create human-centred designs for immersive and emergent technologies, that blend extended reality (XR) mediums like virtual reality (VR) and augmented reality (AR) to create innovative encounters.

Through the use of narrative, sensemaking, visualisations and prototyping.  I can help you imagine, create and deliver immersive digital experiences.

Collaboratively we can define the most appropriate use cases that can define why, when and how immersive technologies can best complement your organisation’s offerings. To create and deliver interactive experiences that are highly engaging and user-focused so that you can connect people to your products and services in immersive ways.

- VALUE I BRING -

Designing immersive experiences using emergent technologies: I’m an Emergent and Immersive design specialist, who blends Innovation Strategies with rigorous research methodologies to unravel complex problems and develop impactful solutions. Through a combination of qualitative and quantitative research, I ensure that collaboratively we design solutions that are desirable to the intended users, viable for businesses, and technologically feasible.

Human Centred Approach: My deep expertise in applying qualitative and quantitative user research methods helps me identify user insights that drive product direction, inspire innovation and enable organisations to understand the mindsets, behaviours and needs of their internal users and customers. I’m inexplicably driven to encourage people across all disciplines to adopt a customer-centric lens so that together we create business success & customer advocacy.

Creative Thinking, Strategic Foresight & Problem Solving: Using a variety of creative thinking methods, I encourage innovation and creative approaches to unravel complex business problems and pain points for users. My toolbox contains a blend of experimental and research methods including Design Thinking, Service Design, User Focused Ideation and Systems Thinking to apply a holistic perspective to problem-solving and strategic thinking that I use when co-creating to encourage a big-picture perspective and future strategy forecasting.

Business Acumen & Technical Savviness: The design compass which inspires my work is driven by balancing user needs with business objectives. Working alongside technical people has enabled me to understand the capabilities and constraints of technical platforms and languages, as well as allowed me to see things from a unique point of view which ultimately results in better outcomes for the user and the business.

Leadership, Training & Mentoring: I have extensive experience building teams, and inspiring and training designers. My leadership style is to lead and mentor, not micro-manage. Over the years I have worked alongside many designers who I have supported, nurtured and developed to grow into the best version of themselves.

- CLIENTS I’VE WORKED WITH -

- A SMALL SAMPLE OF MY WORK & CAPABILITIES -

Design showcase of immersive experiences

I am a design specialist in the creation of humanised Extended Reality (XR) experiences that use a blend of Virtual Reality (VR) and Augmented Reality (AR).

Qualitative & quantitative user research methods

I use a variety of research methods in order to understand user pain points, needs, behaviour, mindsets and to validate products and features.
The methodology that I use is a combination of Design Thinking, Systems Thinking, Lean UX and Agile.

Chatbot Design & Methodology

Chatbots have the potential to provide organisations with enormous value which can help internal users streamline their processes and provide users with 24/7 assistance. I’ve created the methodology to ensure Chatbots are designed to solve real problems for users, including a canvas which teams can use to collaboratively create a Chatbot Personality worksheet.

Workshop Planning and facilitation

Teams that collaborate create better products. I’m always on the look out for new methods and tools in order to create engaging and effective workshops. I’ve also developed a variety of tools to define problems, users, scope ML and IOT projects in a co-creative approach.

Design Strategy

Design strategy balances what’s desirable, viable and feasible with the users needs, the business goals and technical ecosystem. I work collaboratively with clients to help them see the big picture, identify key problems, ideate solutions and put a plan in place to help them achieve their business goals and create richer user experiences for their target user segments.

Innovation

Human Centric Innovation looks at finding opportunities to innovate throughout all the segments of the business. I work with clients to streamline processes for internal users and conduct research to uncover how we might innovate the experience of their target users. I use Hackathons, design sprints, ideation sessions and user research to uncover ways of innovating.

Service Design

Service design is the orchestration of services, products and people, it’s about intentionally designing every interaction a user has with an organisation across all its digital or physical touchpoint.

Interface Design

I’ve designed a variety of interfaces for websites, intranets, web applications and mobile apps. The designs I create are easy to use, simple, visually engaging and on-brand.

Chemeleon Food Additives iOS App

Personal Project. Launched my very own mobile app which helps people live healthier lives by enabling them to easily decipher those cryptic numbers listed in ingredient lists.

Earthfirst Green Guide & iPad Magazine

Personal Project. The eco-warrior inside me was inspired me to create an online green guide to help people find eco friendly products and services.

Branding Identity Design

Logo designs & styleguides